STOP 0x0000000A in Netbt.sys Caused by Invalid DNS Record

ID: Q188571

The information in this article applies to:

Microsoft Windows NT Workstation version 4.0
Microsoft Windows NT Server version 4.0
Microsoft Windows NT Server version 4.0, Terminal Server Edition

SYMPTOMS

You may receive a STOP 0x0000000A in Netby.sys.

CAUSE

When Windows NT 4.0 computers are configured to use DNS for Windows name resolution and if they query a DNS for a computer name and receive 0.0.0.0 as the IP address, the computer may display a blue screen error.

RESOLUTION

To work around the problem, remove the invalid record from the DNS.

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, please see the following article in the Microsoft Knowledge Base:

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

STATUS

Microsoft has confirmed this to be a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.

Additional query words: 0xa hang crash

Keywords : NT4SP4Fix kbbug4.00 kbfix4.00.sp4
Version : WinNT:4.0
Platform : winnt
Issue type : kbbug