Stop: 0x0000000A Using Microtest CD-ROM Changer Software

ID: Q189059

The information in this article applies to:

Microsoft BackOffice Server version 4.0
Microsoft Windows NT Server version 4.0
Microsoft Windows NT Server, Enterprise Edition version 4.0

SYMPTOMS

If you are using Microtest DiskPort CD-ROM changer software to operate a CD- ROM tower, you may intermittently receive System Stop messages:

0x0000000A ( 0xE11B1FB0, 0x00000002, 0x00000001, 0x80003D4A )
IRQL_NOT_LESS_OR_EQUAL

NOTE: The parameters may vary depending on the hardware configuration.

CAUSE

The CD-ROM driver Mtdpfltr.sys may not be written to function properly on multiprocessor computers.

RESOLUTION

To work around this problem, you can try using the /numproc=1 switch in the boot.ini file and see if the server runs without problems; otherwise, removing the Microtest product is required.

MORE INFORMATION

Microtest is aware of this problem and has newer products available.

The Microtest product included here is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: 0xA

Keywords : ntstop
Version : WinNT:4.0
Platform : winnt
Issue type : kbprb