Performance Counters Become Corrupted After BackOffice 4.0 Setup

ID: Q189943

The information in this article applies to:

Microsoft BackOffice Server version 4.0
Microsoft Windows NT Server version 4.0

SYMPTOMS

After you install Microsoft BackOffice on an existing Windows NT 4.0 Server, you may experience one or more of the following symptoms:

Performance Counter objects and/or their descriptions may disappear when viewed with Performance Monitor. This may occur after BackOffice is installed.

-or-

Error messages from Lodcrt.exe may occur while installing BackOffice.

NOTE: This is usually more evident on non-US versions of Windows NT Server.

CAUSE

These problems are caused by a corruption in the performance counter descriptions in the registry. The corruption is caused by one or more server applications in BackOffice. This is normally corrected during BackOffice setup. However, some non-US versions of BackOffice do not handle this correctly and the corruption is not repaired.

RESOLUTION

To resolve this problem, obtain the following unsupported fix from the following Internet site:

ftp://ftp.microsoft.com/bussys/winnt/winnt-unsup-ed/fixes/nt40/fixcounter/

After installing this fix, if an error message from Lodctr.exe occurs during the installation of BackOffice, reinstall BackOffice after installing this fix. If corruption is encountered after the installation of BackOffice, install this fix to correct it.

STATUS

Microsoft has confirmed this to be a problem in BackOffice version 4.0. An unsupported fix is now available, but has not been fully regression tested and should be applied only to systems experiencing this specific problem.

Additional query words: bos

Keywords : kbbug4.00 kbfix4.00
Version : WinNT:4.0
Platform : winnt
Issue type : kbbug