RRAS STOP Msg: 0x0000000A After Applying Hotfix

ID: Q190203

The information in this article applies to:

Microsoft Windows NT Server version 4.0
Microsoft Windows NT Server, Enterprise Edition version 4.0
Microsoft Routing & Remote Access Service Update for Windows NT Server version 4.0

SYMPTOMS

After you restart after applying the PPTP and RRAS hotfix packs, the following STOP error message appears soon after Windows NT boots. This STOP message will also occur every time a Demand Dial connection tries to dial by using a static route:

*** STOP: 0x0000000A (0xXXXXXXXX,0x00000002,0x00000001,0xF8E5FCE5)
IRQL_NOT_LESS_OR_EQUAL

Address dword dump Build [1381] - Name
f8e6fc74 f900956c f900956c 8059XXXX 02e6fccc - wanarp.sys

CAUSE

You have installed an older version of the RRAS hotfix pack. The Wanarp.sys that is currently installed is incompatible with the new version of Tcpip.sys that was installed by the PPTP hotfix.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0. For additional information, please see the following article in the Microsoft Knowledge Base:

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:

Q154871 Determining If You Are Eligible for No-Charge Technical Support

REFERENCES

For additional information, please see the following articles in the Microsoft Knowledge Base:

Q189594 RRAS Upgrade for WinNT Server 4.0 Hotfix Pack 3.0 Release Notes

Q189595 PPTP Performance & Security Upgrade for WinNT 4.0 Release Notes

Additional query words: steelhead steel head ntrouter 0x0A

Keywords :
Version : WinNT:4.0
Platform : winnt
Issue type : kbprb