Error Code 0xc9ef18 or 0x120ef18 When Installing Small Business Server

ID: Q192087

The information in this article applies to:

Microsoft BackOffice Small Business Server versions 4.0, 4.0a
Microsoft BackOffice Server version 4.0

SYMPTOMS

When you attempt to install Small Business Server, after you insert compact disc 2, you get one of the following error messages:

Small Business Server Setup Failed. The Specific Error Code 0xc9ef18.
Setup will continue but the component may not function correctly.

-or-

Small Business Server Setup Failed. The Specific Error Code 0x120ef18.
Setup will continue but the component may not function correctly.

CAUSE

This error is caused by an invalid character in the "organization" name.

MORE INFORMATION

The characters allowed in an X.400 address is the printable string of characters defined in the X.409 specification. The X.409 Specification is contained in the CCITT (The International Telegraph & Telephone Consultative Committee) "Red Book" volume VIII-fascicle VIII.7--the Data Communication Networks Message Handling System Recommendations for X.400- X.430.

No distinction is made between uppercase and lowercase letters.

Leading and trailing spaces are ignored. If there are multiple spaces within an attribute, they are converted to a single space.

The following characters are allowed:


       Name                      Character
   -----------------------------------------------------
   Capital letters          A, B, C, and so on
   Lowercase letters        a, b, c, and so on
   Digits                   0, 1, 2, 3, 4, 5, 6, 7, 8, 9
   Space                    (space)
   Apostrophe               '
   Left parenthesis         (
   Right parenthesis         )
   Plus sign                +
   Comma                    ,
   Hyphen                   -
   Period                   .
   Forward slash            / 
   Colon                    :
   Equal sign               =
   Question mark            ?

For additional information, please see the following article in the Microsoft Knowledge Base:

Q108732 X400: Address Syntax

Keywords :
Version : WinNT:4.0,4.0a
Platform : winnt
Issue type : kbprb