STOP 0x0000009A During Restore of Registry

ID: Q192821

The information in this article applies to:

Microsoft Windows NT Server version 4.0
Microsoft Windows NT Workstation version 4.0
Microsoft BackOffice Server version 4.0
Microsoft Windows NT Server, Enterprise Edition version 4.0

SYMPTOMS

When you attempt to restore the registry from a backup device (such as a tape drive), the restore operation fails and the system displays the following STOP error message:

STOP 0x0000009A
SYSTEM_LICENSE_VIOLATION

This error appears even though Windows NT has been configured the same as the previous installation that you are trying to restore (domain controller type, same directory, and so on).

CAUSE

The error message is not typical of those normally associated with this STOP code. Verify whether the original registry (which is being restored) has been modified by the installation of McAfee Netshield virus protection software. Netshield places an extra value named ProductSuite in the following registry key:

HKEY_LOCAL_MACHINE\SYSTEM\ProductOptions\ProductType\

If this value exists in the registry, the computer will generate a STOP error when you attempt to overwrite the registry key.

RESOLUTION

If the registry has been modified as noted above, there are two options to work around this problem:

Restore the registry to another installation of Windows NT in a different directory.

Install McAfee Netshield so that the new registry key matches the previous registry on the backup. This prevents the computer from detecting a difference between the two when a full restore is attempted.

NOTE: The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Keywords :
Version : WinNT:4.0
Platform : winnt
Issue type : kbprb