NetMon Fails on Multiprocessor Windows NT Server Under Stress

ID: Q193333

The information in this article applies to:

Microsoft Windows NT Server version 4.0
Microsoft BackOffice Small Business Server versions 4.0, 4.0a
Microsoft Windows NT Workstation version 4.0
Microsoft Windows NT Server, Enterprise Edition version 4.0
Microsoft Systems Management Server version 1.2

SYMPTOMS

Using Network Monitor to analyze a network interface on a multiprocessor computer running Windows NT under heavy stress can result in the following STOP error message being displayed:

STOP 0x0000000A (0xf8e09000, 0x00000002, 0x00000001, 0xfe2d0397)

The exact address where the STOP error occurs may vary, the fourth parameter will be in the range of Bhnt.sys.

CAUSE

Under certain stress circumstances in a multiprocessor environment, Network Monitors' NDIS-related packet receive handler will leave a data buffer vulnerable to multiple processes. This results in damaged buffer metrics and a buffer overrun.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Systems Management Server and/or Windows NT service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/support/supportnet/default.asp

The English version of this fix should have the following file attributes or later:


Date       Time      Size     File name   Platform
   --------------------------------------------------
   10/16/98   06:30pm   38,864   Bhnt.sys   (x86)
   10/16/98   06:29pm   101,136  Bhnt.sys   (Alpha)

Additional query words: bloodhound multi processor multi-processor prodSystems Management Server sbs

Keywords : smallbiz
Version : winnt:1.2,4.0,4.0a
Platform : winnt
Issue type : kbbug