Unable to Install GSNW on Windows NT Server 4.0

ID: Q194208

The information in this article applies to:

Microsoft Windows NT Server version 4.0

IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

SYMPTOMS

When you try to install Gateway Services for NetWare (GSNW) on your Windows NT Server, you may receive the following error:

Please remove any existing Gateway Service for NetWare component and
reboot your machine before installing the latest version of GSNW.

No GSNW, SAP, or RIP for IPX components are installed on the system.

CAUSE

Some registry entries from the Novell intraNetWare Client are conflicting with GSNW installation.

RESOLUTION

GSNW and the intraNetWare Client do not work together. If you choose to have GSNW, remove intraNetWare and then install GSNW.

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys And Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).

If intraNetWare has already been removed and the problem continues, remove the following entries in the registry before reinstalling GSNW:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\NetWareWorkstation

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\NWIP

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Keywords : kbnetwork
Version : WinNT:4.0
Platform : winnt
Issue type : kbprb