Unable to Install Printer Drivers in Other Languages

• Microsoft Windows NT Server version 4.0
• Microsoft Windows NT Workstation version 4.0
• Microsoft Windows NT Server, Enterprise Edition version 4.0
• Microsoft Windows NT Server version 4.0, Terminal Server Edition
• Microsoft BackOffice Server version 4.0
• Microsoft BackOffice Small Business Server versions 4.0, 4.0a

SYMPTOMS

If you attempt to install a Windows NT 4.0 PCL, postscript, or plotter driver, you may receive the following error:

Printer settings could not be saved. The specified Print has been
deleted.

CAUSE

The printer driver you are attempting to install is in a language different from the operating system (for example, a Chinese driver into a Japanese Windows NT installation).

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, please see the following article in the Microsoft Knowledge Base:

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

STATUS

Microsoft has confirmed this to be a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.

Keywords : NT4SP4Fix kbbug4.00 kbfix4.00.sp4
Version : WinNT:4.0,4.0a
Platform : WINDOWS winnt
Issue type : kbbug