Stop 0x0000000A After Installing Service Pack 4

ID: Q194660

The information in this article applies to:

Microsoft Windows NT Workstation version 4.0
Microsoft Windows NT Server version 4.0
Microsoft Windows NT Server Enterprise Edition version 4.0

SYMPTOMS

After you install Windows NT 4.0 Service Pack 4 (SP4) on a laptop computer that already has Insyde Software Inc. PowerProfiler power management software installed, your computer may stop responding (hang) and display the following error message when you restart the computer:

STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL

Or, this behavior may occur if you install PowerProfiler after you install SP4.

CAUSE

The Advanced Power Management (APM) drivers included with PowerProfiler version 2.30.00 (or earlier) or PowerProfiler/SE version 2.30.01 are incompatible with the newer power management files that are contained in SP4.

RESOLUTION

To resolve this issue, contact Insyde Software Inc. Technical Support for an updated version of the PowerProfiler APM drivers at:

http://www.insydesw.com

MORE INFORMATION

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Keywords : kb3rdparty ntstop
Version : WINNT:4.0
Platform : winnt
Issue type : kbprb