Service Making Connection to NetWare Server May Fail

ID: Q195649

The information in this article applies to:

Microsoft Windows NT Workstation version 4.0 SP3
Microsoft Windows NT Server version 4.0 SP3
Microsoft Windows NT Server, Enterprise Edition version 4.0
Microsoft Windows NT Server version 4.0, Terminal Server Edition

SYMPTOMS

A failure may occur on systems that have Service Pack 3, the LSA2 fix installed, and have one or more services configured to run under a user account other than the local system account. The failure occurs when the service or services connect to a NetWare server. The type of failure and the effect of the failure is dependent upon the service.

The cc:Mail Connector service supplied with Microsoft Exchange Server is normally configured to run under an account other than local system and, when the import or export function connects to a NetWare server, the connection fails with a return code status of 3. This status is logged in the event log as either event 61 or 70.

NOTE: This problem does not occur on systems without the LSA2 fix installed. This hotfix should not be installed unless the LSA2 fix is installed. For information regarding the LSA2 fix for Windows NT, please see the following articles in the Microsoft Knowledge Base:

Q184017 Administrators Can Display Contents of Service Account Passwords

Q182918 Account Lockout Event also Stored in Security Event Log on DC

NOTE: This fix should not be applied to systems running Microsoft Site Server. If Site Server is currently installed, Microsoft recommends that you install Service Pack 4 for Windows NT.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, please see the following article in the Microsoft Knowledge Base:

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

STATUS

Microsoft has confirmed this to be a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.

Additional query words: 4.00 LSA2FIX

Keywords : NT4SP4Fix kbbug4.00 kbfix4.00.sp4
Version : WinNT:4.0
Platform : winnt
Issue type : kbbug