Windows Explorer Display Not Updated with NEC PD Media Change

ID: Q195839

The information in this article applies to:

Microsoft Windows NT Workstation version 4.0 SP4
Microsoft Windows NT Server version 4.0 SP4
Microsoft Windows NT Server, Enterprise Edition version 4.0 SP4

SYMPTOMS

When you are using a NEC ODX-series PD Optical Disk Drive, Windows Explorer may not automatically update the file and folder display if you swap a Phase-Change Dual (PD) rewritable cartridge that has been formatted with the FAT file system with another cartridge that has been formatted with the NTFS file system. Also, when you click the Refresh command on the View menu in Windows Explorer, the display may not be updated, and data written to the NTFS-formatted cartridge may be damaged.

Note that this behavior occurs only if you install the NEC PD Optical Disk Drive after you install Service Pack 4.

CAUSE

This problem is caused by the drive's firmware. When you change cartridges, the drive does not return valid sense data indicating that a new cartridge has been inserted.

RESOLUTION

To correct this problem, install the NEC ATAPI PD driver (Atapi.sys). You can contact NEC Technical Support for an updated version of their ATAPI disk driver at (800)-338-9549 or visit their Web site at:

http://www.nec.com

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

For information about diagnosing optical disk drive problems, see the following article in the Microsoft Knowledge Base:

Q126380 Troubleshooting CD-ROM Problems in Windows NT

MORE INFORMATION

Note that the issues described in this article occur only with IDE PD drives, not with SCSI PD drives.

Additional query words: storage

Keywords : kb3rdparty kbhw
Version : WINNT:4.0
Platform :
Issue type : kbprb