Cheyenne Backup Agent for Open Files Causes STOP 0x44

ID: Q196022

The information in this article applies to:

Microsoft Windows NT Server version 4.0
Microsoft Windows NT Workstation version 4.0
Microsoft Windows NT Server, Enterprise Edition version 4.0
Microsoft Windows NT Server version 4.0, Terminal Server Edition
Microsoft BackOffice Small Business Server version 4.0

SYMPTOMS

When you have Cheyenne's Backup Agent for Open Files for Windows NT installed on a computer running Windows NT 4.0, the following blue screen error message may be displayed:

STOP 0x00000044 (0x804ea6a8, 0x00000000, 0x00000000, 0x00000000)

NOTE: The second, third, and fourth parameters vary depending on system configurations. No blue screen information will be written into the event log.

CAUSE

This problem is caused by using out-dated versions of Cheyenne Backup Agent for Open Files driver, Ofant.sys. Please note that this driver may be installed by many other software packages, not just Cheyenne ArcServ.

RESOLUTION

To resolve this problem, do either of the following:

The latest build of Cheyennes Open Files Agent should resolve this issue. Contact Cheyenne for the availability of the latest build.

-or-

Remove Cheyenne's Open Files Agent version from your Windows NT 4.0 installation.

MORE INFORMATION

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Keywords :
Version : WinNT:4.0
Platform : winnt
Issue type : kbprb