Sscntrl.sys May Cause a Fatal Crash

ID: Q196355

The information in this article applies to:

Microsoft Windows NT Server version 4.0

SYMPTOMS

A computer with Windows NT 4.0 and Service Pack 3 may crash with the following blue screen error message:

STOP 0000000a (0x00000000 0x0000001c 0x00000001 0x801171b6)
IRQL_NOT_LESS_OR_EQUAL

NOTE: The fourth parameter may vary depending on the system configurations.

CAUSE

Sscntrl.sys passed a wrong pointer for an object to KeWaitForSingleObject.

RESOLUTION

Sscntrl.sys is a kernel-mode driver belonging to Dr. Solomon Anti Virus. Contact the manufacturer of this product for possible newer versions of this driver or product.

For a temporary resolution to this issue, rename this driver and restart the system.

MORE INFORMATION

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Keywords : ntstop
Version : WinNT:4.0
Platform : winnt
Issue type : kbprb