STOP 0x0000000A or STOP 0x00000050 in NTOSKRNL.EXE

ID: Q196389

The information in this article applies to:

Microsoft Windows NT Workstation version 4.0 SP3
Microsoft Windows NT Server version 4.0 SP3

SYMPTOMS

During the execution of a program, a "STOP 0x0000000A" or "STOP 0x00000050" error message may appear.

The parameters of the stop code may vary.

The problem only occurs with Windows NT 4.0 with Service Pack 3 installed.

The issue was first noticed during the second portion of Exceed 6.1 Setup if the workstation files are stored on a NetWare 4.11 server. Various other scenarios can reproduce the same issue.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Windows NT 4.00 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English-language version of this fix should have the following file attributes or later:


   Date      Time    Version      Size    File name     Platform
   -------------------------------------------------------------
   6/3/1998  3:28pm  4.0.1381.43 932KB    NTKRNLMP.EXE  x86
   6/3/1998  3:27pm  4.0.1381.43 903KB    NTOSKRNL.EXE  x86
   6/3/1998  3:28pm  4.0.1381.43 1376KB   NTKRNLMP.EXE  Alpha
   6/3/1998  3:27pm  4.0.1381.43 1349KB   NTOSKRNL.EXE  Alpha

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

This problem was first corrected in Windows NT version 4.0 Service Pack 5.

The fix is actually a post-Service Pack 3 Hotfix for customers running Windows NT 4.0 Service Pack 3.

MORE INFORMATION

If you are running Windows NT Terminal Server and are experiencing the same issue, please see the following article in the Microsoft Knowledge Base:

Q216538 STOP 0x0000000A in NTOSKRNL at 801453ea

Additional query words:

Keywords : kbnetwork ntstop ntsp kbbug4.00 kbfix4.00
Version : winnt:4.0 SP3
Platform : winnt
Issue type : kbbug