Application Error in Outlook.exe Using Matrox Millenium

ID: Q196573

The information in this article applies to:

Microsoft Windows NT Server version 3.51
Microsoft Windows NT Workstation versions 3.51, 4.0
Microsoft Outlook 97

IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information on how to do this, view the "Restoring the Registry" online Help topic in Regedit.exe or the "Restoring a Registry Key" online Help topic in Regedt32.exe.

SYMPTOMS

When using a Matrox Millenium video card with Windows NT Workstation or Server 3.51 and Outlook 97 (version 8.02 or 8.03), and the video resolution setting 1024 x 768 or greater and a color palette setting of 65536 colors or greater, you may receive an application error in Outlook.exe similar to the following:

Application exception occurred:
App: outlook.dbg (pid-208)
When: 5/29/1998 @ 9:21:18:771
Exception number: c0000037

NOTE: The time, date and process ID number will be different for each occurrence.

RESOLUTION

To resolve this problem, disable the Bitmap Caching setting via the registry using the following steps:

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys And Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).

Start Registry Editor (Regedt32.exe).

Go to the following key in the registry:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\mgax64 \Device0.User.DeviceBitmaps

NOTE: The above registry key is one path; it has been wrapped for readability.

Change the value to 0 for this setting.

Close the registry editor and restart the system.

STATUS

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

MORE INFORMATION

Refer to the documentation that comes with the drivers for the MGA Millenium video adapter for more information on registry settings available for this adapter.

Additional query words: drwatson AV usermode crash

Keywords :
Version : WinNT:3.51,4.0;97
Platform : winnt
Issue type : kbprb