ERD Recovery Process Halted - Insert Compaq SSD in Drive A

ID: Q199835

The information in this article applies to:

Microsoft Windows NT Server versions 3.51, 4.0
Microsoft Windows NT Workstation versions 3.51, 4.0

SYMPTOMS

When you restore system files by using the emergency repair disk (ERD) that has been run on a Compaq system on which Compaq Support Software Disks (SSDs) have been applied prior to running RDISK, you may receive the following message:

Insert Compaq NT Support Software Disk into Drive A:

There is not an option to redirect the location in which to find the file or files in question. If you insert a Compaq Support Software Disk (SSD) into drive a, the message still occurs and the files cannot be located.

The ERD process is trapped in a loop and the only option at the time is to prematurely end system recovery.

CAUSE

During the installation and upgrade of Compaq SSDs, the Setup.log file is annotated. In most cases, the Netflx3.sys line is as follows:

\WINNT4\System32\drivers\NetFlx3.sys="netflx3.sys","13604","\","Compaq NT Support Software Disk",""

If the Compaq Management CD, which contains the Compaq Insights Agents, has been applied, the Sysmgmt.sys argument has been changed as described below:

\WINNT4\System32\Drivers\Sysmgmt.sys="SYSMGMT.SYS","21008","\SYSMGMT","Compaq Support Software 1.20 for Microsoft Windows NT(TM), Diskette #1","CPQNTSSD"

NOTE: The above lines should be continuous and have been wrapped for readability. Also, there can be additional lines that also include "Compaq Support Software..."

After you apply the Compaq SSD and then run RDISK, the Setup.log file on the ERD will be annotated with the changes.

Unfortunately, there is not a corresponding .inf file for the drivers. After the ERD recovery process parses the Setup.log, it prompts for a Compaq Windows NT Support Software Disk; however, the information needed to install the drivers does not exist.

RESOLUTION

To work around this problem, follow these steps:

Delete or remark the following lines in the Setup.log file and then save changes:

\WINNT4\System32\drivers\NetFlx3.SYS="netflx3.sys","13604","\","Compaq NT Support Software Disk",""
\WINNT4\System32\Drivers\Sysmgmt.sys="SYSMGMT.SYS","21008","\SYSMGMT","Compaq Support Software 1.20 for Microsoft Windows NT(TM), Diskette #1","CPQNTSSD"

Remove the hidden, system, and read-only attributes on the Setup.log file on the ERD (either at a command prompt using attrib -r -h -s or through Windows NT Explorer).

Go through the ERD restore process again; it should complete successfully.

To resolve this problem in the future, you can edit the Setup.log file on the local hard drive of the system in question. The Setup.log file resides on %systemroot%\WINNT\repair and also has the hidden, system, and read-only attributes.

MORE INFORMATION

If you have additional problems while running the ERD restore process and it continues to ask:

Insert Compaq NT Support Software Disk into Drive A:

please contact Compaq Technical Support at 1-800-386-2172.

The third-party products discussed in this article are manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Information regarding Compaq SSDs for Windows NT platforms is available from Compaq's Web site:

http://www.compaq.com/support/files/server/WINNT/index.html

Additional query words: compaq ssd support software disk nt 4.0

Keywords :
Version : winnt:3.51,4.0
Platform : winnt
Issue type : kbprb