Stop 0xC000021a on Windows NT Server 4.0 with Service Pack 4

ID: Q200848

The information in this article applies to:

Microsoft Windows NT Server version 4.0
Microsoft Windows NT Server, Enterprise Edition version 4.0
Microsoft BackOffice Small Business Server version 4.0a

SYMPTOMS

A Windows NT Server with Service Pack 4 experiences a STOP 0xC000021a error when you run the Windows NT Resource Kit utility, pviewer.exe, or any performance utility that attempts to gather "costly counters" against it. Costly counters are a set of four data items that can be retrieved; for example, thread details, process image names that take extra processing to get the data for.

CAUSE

The Winlogon process causes an access violation with a C0000005 error, which in turn causes the trap.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual software update. For information on obtaining the latest service pack, please go to:

http://www.microsoft.com/Windows/ServicePacks/

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

For information on obtaining the individual software update, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, a fee may be charged. This fee is refundable if it is determined that you only require the fix you requested. However, this fee is non-refundable if you request additional technical support, if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:

Q154871 Determining If You Are Eligible for No-Charge Technical Support

STATUS

Microsoft has confirmed this to be a problem in Windows NT 4.0 Service Pack 4. This problem was first corrected in Windows NT version 4.0 Service Pack 5.

Additional query words: agressive

Keywords : ntstop kbbug4.00 kbfix4.00 nt4sp5fix
Version : winnt:4.0,4.0a
Platform : winnt
Issue type : kbbug