Dr. Watson Log File May Not Contain Task List

ID: Q214791

The information in this article applies to:

Microsoft Windows NT Server version 4.0
Microsoft Windows NT Server, Enterprise Edition version 4.0
Microsoft Windows NT Workstation version 4.0

SYMPTOMS

The Drwtsn32.log file created by Dr. Watson may not contain a task list on systems that use extensible performance counter DLLs, such as Microsoft SQL Server's Sqlctr60.dll.

CAUSE

Dr. Watson uses the system performance counters to generate the task list. It is possible for the size of the returned performance data to change between successive calls to retrieve it. Dr. Watson was not sufficiently tolerant of such a change.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Windows NT 4.0 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English version of this fix should have the following file attributes or later:


   Date      Time                 Size    File Name     Platform
   -------------------------------------------------------------
   01/20/99  12:43a               66,832  Drwtsn32.exe  (x86)
   01/20/99  12:47a               90,384  Drwtsn32.exe  (Alpha)

NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, a fee may be charged. This fee is refundable if it is determined that you only require the fix you requested. However, this fee is non-refundable if you request additional technical support, if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:

Q154871 Determining If You Are Eligible for No-Charge Technical Support

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 4.0.

Additional query words: 4.00

Keywords : kbbug4.00 kbfix4.00
Version : winnt:4.0
Platform : winnt
Issue type : kbbug