SYSPREP: Incorrect Shutdown Leaves Message in Event Log

ID: Q216071

The information in this article applies to:

Microsoft Windows NT Workstation version 4.0

SYMPTOMS

The SYSPREP utility does not shut down the system gracefully and leaves unexpected shutdown message (Event 6008) in the system event log. For additional information, please see the following article(s) in the Microsoft Knowledge Base:

Q195446 How Customers Can Obtain System Preparation Tool for WinNT 4.0

For more information about Event 6008, please see the following article in the Microsoft Knowledge Base:

Q196452 Why WinNT Reports 6005, 6006, 6008, and 6009 Event Log Entries

CAUSE

This problem occurs because the SYSPREP utility does not shut down the system gracefully after completing the mini setup.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual software update. For information on obtaining the latest service pack, please go to:

http://www.microsoft.com/Windows/ServicePacks/

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

For information on obtaining the individual software update, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, a fee may be charged. This fee is refundable if it is determined that you only require the fix you requested. However, this fee is non-refundable if you request additional technical support, if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:

Q154871 Determining If You Are Eligible for No-Charge Technical Support

STATUS

Microsoft has confirmed this to be a problem in the Windows NT 4.0 System Preparation tool. This problem was first corrected in Windows NT version 4.0 Service Pack 5.

Additional query words: 4.00

Keywords : kbbug4.00 kbfix4.00 nt4sp5fix
Version : winnt:4.0
Platform : winnt
Issue type : kbbug