SBS FAX: Unsent Fax Job Does Not Stay in Queue for the Number of Days Specified

• Microsoft BackOffice Small Business Server version 4.5

SYMPTOMS

If you send a fax job using the Small Business Server (SBS) Fax service and the fax job is not sent successfully, the job remains in the fax queue indefinitely or until you manually remove the fax job.

CAUSE

This behavior is caused by the Windows NT 4.0 print spooler code, which specifies that print jobs be deleted only after they finish successfully or when a user with sufficient permission manually deletes them. Because of this design, the spooler does not recognize delete commands from the SBS Fax service.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

To reproduce this problem:

1. Click Start, point to Settings, and then click Control Panel.



2. Double-click Fax Server.



3. Type 1 in the Days to Keep Unsent Faxes box.



4. Restart the Fax service.



5. Send a fax to an invalid number.



6. Allow the fax job to remain in the queue for at least one full day.

Additional query words: smallbiz

Keywords : kbenv kbtool
Version : winnt:4.5
Platform : winnt
Issue type : kbbug