STOP 0x00000024 in Ntfs.sys with Service Pack 4

ID: Q219027

The information in this article applies to:

Microsoft Windows NT Server version 4.0 SP4

SYMPTOMS

After you apply Windows NT 4.0 Service Pack 4, the following STOP error message may be displayed:

Stop 0x00000024 ( 0x00190201, 0xf24a3988, 0xf24a37c4, 0x803d38cf )

NOTE: Not all STOP 0x00000024 errors will be this problem. The parameters may vary depending on the system configurations. This problem may cause the following STOP error message as well:

STOP 0x0000000a (01041305 00000002 00000001 80103f0c)

All of the parameters in the error message may vary depending on the system configuration.

CAUSE

This problem is caused by a timing problem in NTFS, which creates two entries in the open attributes table for a stream control block (SCB). When the SCB was freed, only one of these entries would be freed. The next time NTFS needs a clean checkpoint on the volume, NTFS crashes as it tries to reference the freed SCB.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual software update. For information on obtaining the latest service pack, please go to:

http://www.microsoft.com/Windows/ServicePacks/

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

For information on obtaining the individual software update, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 4.0. This problem was first corrected in Windows NT 4.0 Service Pack 5.

Additional query words: 0x24 ntfs

Keywords : ntstop kbbug4.00 kbfix4.00 nt4sp5fix
Version : winnt:4.0 SP4
Platform : winnt
Issue type : kbbug