Computer Stops Responding While Viewing Record in Event Viewer

• Microsoft Windows NT Workstation version 4.0
• Microsoft Windows NT Server version 4.0

SYMPTOMS

When you view records in Event Viewer, your computer may stop responding (hang), or shut down automatically.

CAUSE

This issue can occur if the record you are trying to view contains damaged data. When this occurs, an attempt to read the invalid data may damage a memory heap, and this may generate the symptoms listed earlier in this article.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0. For additional information, please see the following article in the Microsoft Knowledge Base:

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

STATUS

Microsoft has confirmed this to be a problem in Windows NT 4.0. This problem was first corrected in Windows NT version 4.0 Service Pack 5.

Additional query words:

Keywords : kbtool kbui nt4sp5fix
Version : winnt:4.0
Platform : winnt
Issue type : kbprb