Restarted Print Job Are Deleted When Spooler Service Is Restarted

ID: Q219355

The information in this article applies to:

Microsoft Windows NT Server version 4.0
Microsoft Windows NT Server, Enterprise Edition version 4.0
Microsoft Windows NT Workstation version 4.0
Microsoft BackOffice Small Business Server versions 4.0, 4.0a, 4.5

SYMPTOMS

Submitted print jobs are deleted after you restart your computer or after the Print Spooler service is restarted.

CAUSE

This problem occurs when you restart the computer because the Print Spooler service deletes print jobs if they appear to be corrupted. For documents that previously went through a cycle of printing, restarting, and printing, the spooler incorrectly determines that the job is corrupted.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual software update. For information on obtaining the latest service pack, please go to:

http://www.microsoft.com/windows/servicepacks

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

For information on obtaining the individual software update, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

STATUS

Microsoft has confirmed this to be a problem in Windows NT 4.0. This problem was first corrected in Windows NT 4.0 Service Pack 5.

Additional query words:

Keywords : kbdocfix kbbug4.00 kbfix4.00 nt4sp5fix
Version : winnt:4.0,4.0a,4.5
Platform : winnt
Issue type : kbbug