Compaq Prosignia Server Hangs With Windows NT 4.0 Service Pack 4

• Microsoft Windows NT Server versions 4.0, 4.0 SP4

SYMPTOMS

After you install Windows NT 4.0 Service Pack 4 (SP4), the Compaq Prosignia 500 server may stop responding (hang) at the blue build screen.

After you perform the Emergency Repair Disk procedure and reapply Windows NT 4.0 Service Pack 3 (SP3), the server restarts normally. However, after you apply Service Pack 4 again, the server hangs at the blue build screen.

CAUSE

This issue occurs because the Compaq Prosignia 500 requires a firmware upgrade from Compaq before you install Windows NT 4.0 SP4.

RESOLUTION

To resolve this issue, contact Compaq Technical Support for the latest firmware and Softpaks for the Compaq Prosignia 500.

MORE INFORMATION

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.


For additional information, please visit the following Compaq Web site:

http://www.compaq.com/support

Additional query words:

Keywords :
Version : winnt:4.0,4.0 SP4
Platform : winnt
Issue type : kbprb