Cannot Set Custom Form As Default Paper Size

ID: Q223052

The information in this article applies to:

Microsoft Windows NT Server version 4.0 SP4
Microsoft Windows NT Workstation version 4.0 SP4

SYMPTOMS

After Windows NT 4.0 Service Pack 4 is installed on Far East versions of Windows NT, custom forms cannot be used. The custom form can be created and selected as the default paper size; however, when you try to use it through WordPad or Microsoft Word, it is not selected as the default.

CAUSE

This problem does not occur on the English version of Windows NT. Localization of Rasdd.dll and Rasddui.dll may have left default document settings uninitialized.

RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Windows NT version 4.0. For additional information, please see the following article in the Microsoft Knowledge Base:

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

STATUS

Microsoft has confirmed this to be a problem in Windows NT 4.0. This problem was first corrected in Windows NT 4.0 Service Pack 5.

Additional query words: 4.00

Keywords : kbbug4.00 kbfix4.00 nt4sp5fix
Version : winnt:4.0 SP4
Platform : winnt
Issue type : kbbug