Wacom PenPartner Tablet Does Not Work Correctly

• Microsoft Windows NT Workstation versions 4.0, 4.0 SP1, 4.0 SP2, 4.0 SP3, 4.0 SP4
• Microsoft Windows NT Server versions 4.0, 4.0 SP1, 4.0 SP2, 4.0 SP3, 4.0 SP4
• Microsoft Windows NT Server, Enterprise Edition versions 4.0, 4.0 SP4

SYMPTOMS

After you install the driver for your Wacom PenPartner tablet (WTEST), your PenPartner tablet may not work correctly, or at all.

CAUSE

This issue can occur for either of the following reasons:

• The communications settings for your COMM port may be incorrect.



• The legacy Wacom keys in the registry may contain damaged data.

RESOLUTION

To resolve this issue, verify that the communications settings for your COMM port are correct, and if they are, contact Wacom to inquire about the avilability of a fix for this issue:

1. For information about how to verify that the communications settings for your COMM port are correct, view the "VERIFY YOUR COM PORT(S)" section of the following article in the Microsoft Knowledge Base:

   Q161516 Troubleshooting Modem Problems Under Windows NT 4.0




2. Test to determine if the issue is resolved, and if it is not, contact Wacom to inquire about the avilability of a fix for this issue.

MORE INFORMATION

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: 4.00

Keywords : kb3rdparty kbhw
Version : winnt:4.0,4.0 SP1,4.0 SP2,4.0 SP3,4.0 SP4
Platform : winnt
Issue type : kbprb