STOP 0xA in Ndis.sys or Netbt.sys on Compaq Proliant Computers

ID: Q224546

The information in this article applies to:
  • Microsoft Windows NT Server version 4.0
  • Microsoft Windows NT Workstation version 4.0
  • Microsoft Windows NT Server, Enterprise Edition version 4.0

SYMPTOMS

When you use a Netelligent 10/100 Dual-Port NIC Model NC 3122 in a Compaq Proliant computer, you may receive any of the following error messages:

  • STOP A (0x00000010, 0x00000002, 0x0, <xxxxxxxx>) in NDIS.SYS
    where <xxxxxxxx> is a kernel mode address.


  • STOP A (0x00000064, 0x00000002, 0x00000000, <xxxxxxxx>)in NETBT.SYS
    where <xxxxxxxx> is a kernel mode address.


CAUSE

This issue can occur when you have a large amount of network I/O traffic and you installed the Compaq NIC Management Agents.


RESOLUTION

To resolve this issue, disable the Compaq NIC Management Agents. To do this, follow these steps:

  1. In Control Panel, double-click Insight Agents.


  2. On the Services tab, click Compaq NIC Management Agents.


  3. Click Remove, and then click Yes.


  4. Restart your computer.



MORE INFORMATION

For more information, please contact Compaq technical support or visit the following Compaq Web site:

http://www.compaq.com/support/files/server/WINNT/index.html
The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: n100nt.sys qnft.sys nt

Keywords : kbenv kberrmsg kbnetwork kbtool netutils ntstop
Version : winnt:4.0
Platform : winnt
Issue type : kbprb


Last Reviewed: October 7, 1999
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