16-bit Programs Print Monochrome Instead of Color

ID: Q229255

The information in this article applies to:

Microsoft Windows NT Server version 4.0
Microsoft Windows NT Workstation version 4.0

SYMPTOMS

When you print using a 16-bit program in Windows NT, you may print monochrome print jobs instead of color print jobs.

CAUSE

This issue can occur if your printer uses 24 bits per pixel (bpp) to render print jobs.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual software update. For information on obtaining the latest service pack, please go to:

http://www.microsoft.com/windows/servicepacks/

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

For information on obtaining the individual software update, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

STATUS

Microsoft has confirmed this to be a problem in Windows NT 4.0. This problem was first corrected in Windows NT 4.0 Service Pack 5.

Additional query words: 4.00 24bpp

Keywords : kbprint ntsp kbbug4.00 nt4sp5fix
Version : winnt:4.0
Platform : winnt
Issue type : kbbug