Err Msg: STOP 0xA in Ndiswan.sys When Using RAS After Installing Service Pack 4

ID: Q229502

The information in this article applies to:

Microsoft Windows NT Workstation versions 4.0, 4.0 SP4
Microsoft Windows NT Server versions 4.0, 4.0 SP4

SYMPTOMS

After you install Windows NT 4.0 Service Pack 4 and then use Remote Access Service (RAS) over an analog or ISDN telephone line, you may encounter lower-level packet corruption which results in a STOP 0xA error message being displayed. This error message occurs in Ndiswan.sys.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual software update. For information on obtaining the latest service pack, please go to:

http://www.microsoft.com/windows/servicepacks/

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

For information on obtaining the individual software update, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

STATUS

Microsoft has confirmed this to be a problem in Windows NT 4.0. This problem was first corrected in Windows NT 4.0 Service Pack 5.

Additional query words:

Keywords : kbbug4.00 kbfix4.00 nt4sp5fix
Version : winnt:4.0,4.0 SP4
Platform : winnt
Issue type : kbbug