STOP 0x0000001E in Win32k.sys When Running Findfast.exe

ID: Q229650

The information in this article applies to:

Microsoft Windows NT Workstation version 4.0
Microsoft Windows NT Server version 4.0
Microsoft Windows NT Server, Enterprise Edition version 4.0

SYMPTOMS

Your computer may display a STOP or blue screen error message with the following parameters:

STOP 0x0000001E (0xc0000005,0xa0055c99,0x00000000,0x00000008)

Your computer is also running Findfast.exe.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0. For additional information, please see the following article in the Microsoft Knowledge Base:

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

To work around this problem, remove Findfast.exe from the Startup group. This problem was discovered in Findfast.exe from Microsoft Office 97 SR2.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. This problem was first corrected in Windows NT 4.0 Service Pack 6.

Additional query words:

Keywords : kbinterop ntstop kbbug4.00
Version : winnt:4.0
Platform : winnt
Issue type : kbbug