Err Msg: "System error 87 has occured." On Alpha Computers

ID: Q229764

The information in this article applies to:

Microsoft Windows NT Server version 4.0
Microsoft Windows NT Server, Enterprise Edition version 4.0
Microsoft Windows NT Workstation version 4.0

SYMPTOMS

When you type the following command at an MS-DOS command prompt on a computer running Windows NT with an Alpha processor


NET PRINT //SERVER PrintJobID# /delete

the following error message is displayed:

System error 87 has occured. The parameter is incorrect.

Error 87 can be any of the following:

End of tape (end of tape when not expected). From device: name
[QIC117]
Use a different tape.

Error 87 occurred adding user ' user name '. User information:
[PORTUAS]

Error 87 indicates that PortUAS encountered an invalid parameter. The user accounts database may be corrupted.
Contact technical support.

Error 87 occurred changing user ' user name '. User information:
[PORTUAS]

Error 87 indicates that PortUAS encountered an invalid parameter. The user accounts database may be corrupted.
Contact technical support.

Error Adding Adapter Information To The Registry

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual software update. For information on obtaining the latest service pack, please go to:

http://www.microsoft.com/Windows/ServicePacks/

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

For information on obtaining the individual software update, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:

Q154871 Determining If You Are Eligible for No-Charge Technical Support

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. This problem was first corrected in Windows NT version 4.0 Service Pack 5.

Additional query words:

Keywords : nt4sp5fix
Version : winnt:4.0
Platform : winnt
Issue type : kbbug