Jobs Not Printed When Print Server Is Busy

ID: Q232230

The information in this article applies to:

Microsoft Windows NT Workstation versions 4.0, 4.0 SP4
Microsoft Windows NT Server versions 4.0, 4.0 SP4
Microsoft Windows NT Server, Enterprise Edition versions 4.0, 4.0 SP4

SYMPTOMS

Print jobs may intermittently not be printed when a print server is busy. When this occurs, event ID 10 is recorded in the event log with a message stating "0 bytes, 0 pages printed." Event ID 13 indicates that the print job has been deleted.

CAUSE

There is a problem with the local procedure call (LPC) code that can cause messages to be lost when the client and the server are the same process ID (PID) under certain circumstances.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual software update. For information on obtaining the latest service pack, please go to:

http://www.microsoft.com/windows/servicepacks/

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

For information on obtaining the individual software update, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. This problem was first corrected in Windows NT 4.0 Service Pack 6.

Additional query words:

Keywords : kbprint kbbug4.00 kbfix4.00 NT4SP6Fix
Version : winnt:4.0,4.0 SP4
Platform : winnt
Issue type : kbbug