Novell Print Banner Always Printed After Applying Service Pack 5

ID: Q232559

The information in this article applies to:

Microsoft Windows NT Server version 4.0
Microsoft Windows NT Workstation version 4.0
Microsoft Windows NT Server version 4.0, Terminal Server Edition

SYMPTOMS

After you install Windows NT 4.0 Service Pack 5 (SP5) or Windows NT Server 4.0, Terminal Server Edition Service Pack 5 (SP5) on a computer running Client Services for NetWare (CSNW) or Gateway Services for NetWare (GSNW), the print banner is always printed, regardless of whether it is enabled or disabled in the CSNW tool in Control Panel.

RESOLUTION

Windows NT 4.0

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual software update. For information on obtaining the latest service pack, please go to:

http://www.microsoft.com/windows/servicepacks/

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

For information on obtaining the individual software update, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

Windows NT Server 4.0, Terminal Server Edition

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Windows NT Server 4.0, Terminal Server Edition service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

WORKAROUND

To work around this behavior:

Using Windows NT Explorer, rename the Nwprovau.dll file located in the %SystemRoot%\System32 folder. To do so, right-click the file, click Rename, type a new name for the file (such as Nwprovau.sp5), and then press ENTER.

NOTE: The file may be in use by Windows, so it may be necessary to rename the file from a command prompt.

If you created an uninstall folder for SP5 and your uninstall folder contains Service Pack 4, locate the Nwprovau.dll file in the %SystemRoot%\$ntservicePackUninstall$ folder, and then copy the file to the %SystemRoot%\System32 folder.

If you did not create an uninstall folder for SP5, locate the Service Pack 4 CD-ROM and copy the Nwprovau.dll file from the I386 folder on the CD-ROM to the %SystemRoot%\System32 folder.

STATUS

Windows NT 4.0

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. This problem was first corrected in Windows NT 4.0 Service Pack 6.

Windows NT Server 4.0, Terminal Server Edition

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: banner page

Keywords : kbprint NT4SP6Fix
Version : winnt:4.0
Platform : winnt
Issue type : kbprb