Spooled Print Jobs Are Deleted from Queue Without Being Printed

ID: Q232620

The information in this article applies to:

Microsoft Windows NT Server version 4.0

SYMPTOMS

When you run Quota Server from Northern Technologies on a print server, print jobs are successfully spooled, then deleted from the queue, but are never printed.

When you use Perfmon.exe to observe Paged Pool bytes for the Spoolss.exe process, a continual increase over time and a sharp decrease during the same period of time that print jobs are reportedly lost is displayed. During this same time period, the Quota Server service (Qsserver.exe), may display CPU usage at 70 percent or higher.

RESOLUTION

To resolve this problem, please contact Northern Technologies software support for an update of Quota Server for Windows NT.

http://www.northern.se/

You can also contact Northern Technologies through e-mail at support@northern.se.

STATUS

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

MORE INFORMATION

These symptoms may occur on systems running Quota Server version 4.6A and earlier from Northern Technologies.

Additional query words:

Keywords :
Version : winnt:4.0
Platform : winnt
Issue type : kbprb