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SYMPTOMSAfter you install Windows NT 4.0 Service Pack 4 (SP4) on your Compaq Deskpro (2000, 4000, or 6000) computer, the following error message may be displayed during the power-on self test (POST): The error message is displayed after a warm boot (clicking Start, clicking Shutdown, and then clicking the "Restart the Computer" button, or clicking Start, clicking Shutdown, clicking the "Shutdown the Computer" button, and then pressing CTRL+ALT+DEL). The error message is not displayed after a cold reboot (clicking Start, clicking Shutdown, clicking the "Shutdown the Computer" button, and then physically turning off the computer for 60 seconds). CAUSEThis behavior occurs because the synchronization in the timing between the controller and the hard disk is unsuccessful. There are certain BIOS revisions in the Compaq Deskpro 2000, 4000, or 6000 that cause this behavior. RESOLUTIONTo resolve this issue, update the system BIOS of the Compaq Deskpro computer. Please refer to the steps outlined in the Compaq Customer Advisory document, which is available on the Compaq Web site at: http://www.compaq.com/support/techpubs/customer_advisories/DD990226_CW02_0.htmlThe third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. MORE INFORMATIONFor additional information about the problem described in this article, please contact Compaq technical support or refer to the Compaq Web site: http://www.compaq.com/support/The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information. REFERENCESFor additional information about errors during POST, please see the following article in the Microsoft Knowledge Base: Q78919 IBM ROM Diagnostic and Power-On-Self-Test Errors 1500-1999 Additional query words: winnt disk controller
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Last Reviewed: July 8, 1999 © 2000 Microsoft Corporation. All rights reserved. Terms of Use. |