File Corruption Saving to NetWare Server with Norton AntiVirus

ID: Q234223

The information in this article applies to:

Microsoft Windows NT Server version 4.0 SP5
Microsoft Windows NT Workstation version 4.0 SP5

SYMPTOMS

A Microsoft PowerPoint 97 file may be corrupted when it is saved to a NetWare Directory Services (NDS) server using Microsoft Client Services for NetWare on a Windows NT workstation that is running Norton AntiVirus version 4.x or 5.x.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual software update. For information on obtaining the latest service pack, please go to:

http://www.microsoft.com/windows/servicepacks/

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

For information on obtaining the individual software update, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

WORKAROUND

To work around this behavior, clear the Created or Download check box in Norton AntiVirus.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. This problem was first corrected in Windows NT 4.0 Service Pack 6.

MORE INFORMATION

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words:

Keywords : ntsp NT4SP6Fix
Version : winnt:4.0 SP5
Platform : winnt
Issue type : kbbug