Structured Storage Code Can Go into an Infinite Loop

ID: Q234359

The information in this article applies to:

Microsoft Windows NT Server versions 4.0, 4.0 SP1, 4.0 SP2, 4.0 SP3, 4.0 SP4, 4.0 SP5

SYMPTOMS

Programs sometimes stop responding (hang) when you perform a File-Save operation. The problem only affects programs that employ structured storage in transacted mode.

CAUSE

This problem occurs because in certain situations, the FAT header in the doc file contains the wrong size information. This causes the structured storage code to go into an infinite loop.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual software update. For information on obtaining the latest service pack, please go to:

http://www.microsoft.com/windows/servicepacks/

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

For information on obtaining the individual software update, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

STATUS

Microsoft has confirmed this to be a problem in Windows NT 4.0. This problem was first corrected in Windows NT 4.0 Service Pack 6.

MORE INFORMATION

The only way to close the program is to close the program through Task Manager, which causes all data to be lost. There is no warning or known condition such as file size, or number of stream/storages that can be used to guard against this data loss.

Additional query words:

Keywords : kbbug4.00 kbfix4.00 NT4SP6Fix
Version : winnt:4.0,4.0 SP1,4.0 SP2,4.0 SP3,4.0 SP4,4.0 SP5
Platform : winnt
Issue type : kbbug