Random Crashes on Alpha Proliant 42x0

ID: Q234550

The information in this article applies to:

Microsoft Windows NT Server version 4.0
Microsoft Windows NT Server, Enterprise Edition version 4.0
Microsoft Windows NT Workstation version 4.0

SYMPTOMS

Alpha computers may randomly stop responding and display blue screen error messages.

CAUSE

This problem occurs because there are some Alpha interrupt dispatch routines within Windows NT that do not handle interrupt objects properly. This causes some internal coding to take the wrong path and can lead to random crashes.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0. For additional information, please see the following article in the Microsoft Knowledge Base:

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

The latest service pack is also available at the following Internet location:

http://www.microsoft.com/windows/servicepacks/

STATUS

Microsoft has confirmed this to be a problem in Windows NT 4.0. This problem was first corrected in Windows NT 4.0 Service Pack 5.

Additional query words:

Keywords : kbbug4.00 kbfix4.00 nt4sp5fix
Version : winnt:4.0
Platform : winnt
Issue type : kbbug