Err Msg: "STOP 0x0000000A" When You Install Windows NT 4.0 Service Pack 4 on Alpha Server

ID: Q235590

The information in this article applies to:

Microsoft Windows NT Server versions 4.0, 4.0 SP4

SYMPTOMS

When you install Windows NT Server 4.0 Service Pack 4 (SP4) on an Alpha computer with a Symbios SCSI adapter, the computer may crash and you may receive the following error message on a blue screen:

STOP 0000000a : 00000024 00000004 00000000 80668c70
IRQL_NOT_LESS_OR_EQUAL

NOTE: The parameters in the error message may vary, depending on your system configuration.

CAUSE

This behavior occurs because the Symc810.sys driver for Alpha computers included in SP4 is an outdated Original Equipment Manufacturer (OEM) provided driver.

RESOLUTION

To resolve this issue, download the updated driver from the following Symbios FTP site:

ftp://ftp.symbios.com/pub/symchips/scsi/drivers/Windows_Drivers/WindowsNT/ALPHA/Driver/SYM8XX

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

The installation instructions are in a 8xxnt.txt file included in the new driver (Ntalpha.zip or Ntalpha.exe format).

MORE INFORMATION

The driver included in SP4 has the following date and version:

Symc810.sys Thu Aug 06 16:01:24 1998 version FLINT-4.04.01a

The updated driver available on the Symbios FTP site has the following date and version:

Symc8xx.sys Mon Mar 29 13:48:37 1999 version FLINT-4.12.00 (NT 4.0)

Additional query words:

Keywords :
Version : winnt:4.0,4.0 SP4
Platform : winnt
Issue type : kbprb