Error Message Repairing Windows NT After Installing Service Pack

ID: Q236954

The information in this article applies to:

Microsoft Windows NT Workstation versions 4.0 SP4, 4.0 SP5
Microsoft Windows NT Server versions 4.0 SP4, 4.0 SP5

SYMPTOMS

When you use the Windows NT repair feature after you have installed Windows NT 4.0 Service Pack 4 or 5 twice, you may receive the following error message for the Certmgr.hlp and Secauth.hlp files:

The following value in the Setup Information File is corrupt or missing:

Value XXX on the line in section XXX with key XXX.

Setup was unable to copy the file Certmgr.hlp.

To skip this file, press ESC.

WARNING: this option is intended for advanced users who understand
the ramifications of the absence of the various Windows NT files.
If you choose to skip this file, Setup cannot guarantee
successful installation of Windows NT.

To exit Setup, press F3.

CAUSE

This issue can occur because the file names (Certmgr.hlp and Secauth.hlp) are described in the Setup.log file using the wrong checksum values.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual software update. For information on obtaining the latest service pack, please go to:

http://www.microsoft.com/windows/servicepacks/

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

For information on obtaining the individual software update, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

NOTE: You can skip these files during the installation without causing any adverse effects.

STATUS

Microsoft has confirmed this to be a problem in Windows NT 4.0. This problem was first corrected in Windows NT 4.0 Service Pack 6.

MORE INFORMATION

The incorrect checksum values are created by the Update.exe program included in the service packs. The Windows NT repair process displays an error message because it checks the checksum for each file on the Windows NT CD-ROM and the hard disk.

Additional query words:

Keywords : kberrmsg kbsetup kbbug4.00 kbfix4.00 NT4SP6Fix
Version : winnt:4.0 SP4,4.0 SP5
Platform : winnt
Issue type : kbbug