"Access Violation" Error Message When You Quit Phone Dialer

ID: Q237185

The information in this article applies to:

Microsoft Windows NT Workstation version 4.0
Microsoft Windows NT Server version 4.0
Microsoft Windows NT Server, Enterprise Edition version 4.0
Microsoft BackOffice Small Business Server version 4.5
Microsoft BackOffice Server versions 4.0, 4.5
Microsoft Windows NT Server version 4.0, Terminal Server Edition

SYMPTOMS

When you quit Phone Dialer, you may receive an "Access violation" error message, and an entry similar to the following example may be written to the Event Viewer Application log:

The application, exe\dialer.dbg, generated an application error.
The error occurred on date @ time
The exception generated was c0000005 at address 31313131.

CAUSE

The Phone Dialer cleanup routine does not properly remove the entries from memory if the Dialer.ini file is modified so that the [Last Dialed Numbers] section contains an entry with between 128 and 256 characters.

RESOLUTION

Windows NT 4.0

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual software update. For information on obtaining the latest service pack, please go to:

http://www.microsoft.com/windows/servicepacks/

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

For information on obtaining the individual software update, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

This hotfix has been posted to the following Internet location as Dialer-fix.exe:

ftp://ftp.microsoft.com/bussys/winnt/winnt-public/fixes/usa/NT40/hotfixes-postSP5/Dialer-fix/

Terminal Server

To resolve this problem, obtain the latest service pack for Windows NT Server 4.0, Terminal Server Edition. For additional information, please see the following article in the Microsoft Knowledge Base:

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. This problem was first corrected in Windows NT 4.0 Service Pack 6. This problem was first corrected in Windows NT 4.0 Server, Terminal Server Edition, Service Pack 5.

Additional query words:

Keywords : kberrmsg kbtool ntras ntsp kbbug4.00 kbfix4.00 NT4SP6Fix
Version : winnt:4.0,4.5
Platform : winnt
Issue type : kbbug