In Page I/O Error Message When Attempting to Install Service Pack 4

ID: Q237373

The information in this article applies to:

Microsoft Windows NT Server versions 4.0, 4.0 SP4
Microsoft Windows NT Workstation versions 4.0, 4.0 SP4

SYMPTOMS

When you attempt to install Microsoft Windows NT 4.0 Service Pack 4 (SP4), Dr. Watson may start and you may receive an error message indicating that a fault occurred in Update.exe because of an in page I/O error (0xC0000006).

CAUSE

During the service pack upgrade, a copy error is encountered because of network problems. Update.exe attempts to page in the Setupapi.dll file from the location of the service pack files, but is unable to do so because of network problems.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual software update. For information on obtaining the latest service pack, please go to:

http://www.microsoft.com/windows/servicepacks/

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

For information on obtaining the individual software update, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

STATUS

Microsoft has confirmed this to be a problem in Windows NT 4.0 Service Pack 4. This problem was first corrected in Windows NT 4.0 Service Pack 6.

Additional query words: av drwtsn32 user.dmp

Keywords : NT4SP6Fix
Version : winnt:4.0,4.0 SP4
Platform : winnt
Issue type : kbbug