"Stop 0x0000000A" in VGA Driver Using Bookman Old Style Font and Microsoft Excel

ID: Q237424

The information in this article applies to:

Microsoft Windows NT Server versions 4.0, 4.0 SP1, 4.0 SP2, 4.0 SP3, 4.0 SP4, 4.0 SP5
Microsoft Windows NT Server, Enterprise Edition versions 4.0, 4.0 SP4, 4.0 SP5
Microsoft Windows NT Workstation versions 4.0, 4.0 SP1, 4.0 SP2, 4.0 SP3, 4.0 SP4, 4.0 SP5

SYMPTOMS

When you are using Microsoft Excel and the Bookman Old Style font, you may receive a "STOP 0x0000000A" error message.

Note that this problem may occur with other fonts as well.

CAUSE

This behavior occurs when the VGA driver attempts to process a glyph with a negative "x" position written to a particular screen position.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English-language version of this fix should have the following file attributes or later:


   Date       Time             Size     File name     Platform
   ------------------------------------------------------------
   8/18/99    4:53p            161,020  Bookosi.ttf   x86
   8/18/99    4:53p            161,020  Bookosi.ttf   Alpha

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: 0xa

Keywords : ntstop kbbug4.00 kbfix4.00
Version : winnt:4.0,4.0 SP1,4.0 SP2,4.0 SP3,4.0 SP4,4.0 SP5
Platform : winnt
Issue type : kbbug