STOP 0x0000001e in Win32k.sys

ID: Q237955

The information in this article applies to:

Microsoft Windows NT Workstation version 4.0
Microsoft Windows NT Server version 4.0
Microsoft Windows NT Server, Enterprise Edition version 4.0

SYMPTOMS

A computer running Windows NT may receive the following error message on a blue screen in Win32k.sys:

STOP: 0x0000001e (0xc0000005, 0xa00b7ca8, 0x00000000, 0x0073c294)

NOTE: The first parameter is always the same. The second parameter may vary slightly, but always falls within Win32k.sys. The last two parameters may vary, depending on your system configuration.

CAUSE

This behavior occurs because of a synchronization problem in Windows NT.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual software update. For information on obtaining the latest service pack, please go to:

http://www.microsoft.com/windows/servicepacks/

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

For information on obtaining the individual software update, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

STATUS

Microsoft has confirmed this to be a problem in Windows NT 4.0. This problem was first corrected in Windows NT 4.0 Service Pack 6.

Additional query words:

Keywords : kbbug4.00 kbfix4.00 NT4SP6Fix
Version : winnt:4.0
Platform : winnt
Issue type : kbbug