Windows NT 4.0 Sometimes Hangs at Shutdown

ID: Q238380

The information in this article applies to:

Microsoft Windows NT Workstation version 4.0
Microsoft Windows NT Server version 4.0

SYMPTOMS

Windows NT may stop responding (hang) during the shutdown and restart process if Client Services for NetWare (CSNW) or Gateway Services for NetWare (GSNW) is installed.

CAUSE

This problem is related to a timing issue in Nwrdr.sys.

NOTE: These symptoms may occur for a number of reasons. This hotfix is one possible solution and may or may not correct the problem.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual software update. For information on obtaining the latest service pack, please go to:

http://www.microsoft.com/windows/servicepacks/

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

For information on obtaining the individual software update, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. This problem was first corrected in Windows NT 4.0 Service Pack 6.

Additional query words:

Keywords : kbbug4.00 kbfix4.00 NT4SP6Fix
Version : winnt:4.0
Platform : winnt
Issue type : kbbug