MSMQ IC Does Not Start if Protected Storage Disabled or Delayed

ID: Q238953

The information in this article applies to:
  • Microsoft Windows NT Server versions 4.0 SP3, 4.0 SP4
  • Microsoft Windows NT Workstation versions 4.0 SP3, 4.0 SP4
  • Microsoft Windows NT version 4.0 Option Pack

SYMPTOMS

If you disable the Protected Storage service on a computer running Windows NT 4.0 Service Pack 3 or Service Pack 4, and then restart the computer, the Microsoft Message Queue Server Independent Client (MSMQ IC) program may not start automatically.

If you install an application that delays the startup of the Protected Storage service (for example Microsoft SQL Server 7.0), and then restart the computer, the MSMQ IC does not automatically start and an Event Viewer System log entry is generated.


CAUSE

This behavior occurs because the Microsoft CryptoAPI needs the Protected Storage service.


RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0. For additional information, please see the following article in the Microsoft Knowledge Base:

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack


To resolve this issue, when a program is delaying the start of the Protected Storage service, you may be able to manually start MSMQ IC since the Protected Storage service was only delayed by the program and not disabled. To do this, follow these steps:
  1. Click Start, point to Settings, click Control Panel, and then double-click Services.


  2. Click Protected Storage, and then click Start.



STATUS

Microsoft has confirmed this to be a problem in Windows NT 4.0. This problem was first corrected in Windows NT 4.0 Service Pack 6.


MORE INFORMATION

When the MSMQ IC does not start because of an application that delays the startup of the Protected Storage service, two entries may be placed in the Event Viewer System log by the Service Control Manager (SCM):

  • Timeout (120000 milliseconds) waiting for the service to connect
    • .

  • The Microsoft Message Queue Server service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
    • Two events may also be placed in the Event Viewer Application log:
  • Application error ID 2036 is logged to Windows NT showing "MQIS database initialization error."


  • Application event ID 2063 is then logged "Initialization completed with errors. The MSMQ service is partially functional."
    • This problem has been corrected in Windows NT 4.0 Service Pack 6 by specifying in the registry that the MSMQ IC is dependent on the Protected Storage service. Even if the Protected Storage service is otherwise disabled or delayed, the MSMQ IC can force it to start.

    For more information about Microsoft Message Queue Server and other Windows NT 4.0 services, please visit the following Microsoft Web site:
    http://www.microsoft.com/ntserver/appservice

    Additional query words:

    Keywords : kbinterop kbtool ntsp kbbug4.00 kbfix4.00 NT4SP6Fix
    Version : winnt:4.0 SP3,4.0 SP4
    Platform : winnt
    Issue type : kbbug


    Last Reviewed: October 28, 1999
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