Print Output Takes More Space After Installing Windows NT SP4

ID: Q239070

The information in this article applies to:

Microsoft Windows NT Server version 4.0 SP4
Microsoft Windows NT Workstation version 4.0 SP4

IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

SYMPTOMS

After you upgrade to Windows NT 4.0 Service Pack 4 (SP4), you may experience a problem printing to Hewlett-Packard (HP) 3Si, 4, 4Si, and 5Si printers. The output may appear to take more room or pages.

CAUSE

For SP4, changes were made in the way Windows NT selects which printer font to use when a screen font is selected for printing. This may change the print output if a larger font is used.

RESOLUTION

If the printer supports PostScript, use a PostScript driver for the printer. When you use the PostScript driver, the problem does not occur.

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual software update. For information on obtaining the latest service pack, please go to:

http://www.microsoft.com/windows/servicepacks/

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

For information on obtaining the individual software update, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

STATUS

Microsoft has confirmed this to be a problem in Windows NT 4.0. This problem was first corrected in Windows NT 4.0 Service Pack 6.

MORE INFORMATION

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).

The fix for this problem resolves some of the problems encountered, but there still may be a situation in which the font that is selected is not the one that was selected previously. You can make the following changes in the registry to force the printer font to use. It may take a number of attempts to find the previously used font.

Start Registry Editor (Regedt32.exe).

Locate the following key in the registry:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsNT\CurrentVersion\FontSubstitutes

On the Edit menu, click Add Value, and then add the name of the font you are using with a data type of REG_SZ.

Quit Registry Editor.

You must reboot the computer for these changes to take affect.

Additional query words:

Keywords : kbbug4.00 kbfix4.00 NT4SP6Fix
Version : winnt:4.0 SP4
Platform : winnt
Issue type : kbbug