RRAS Port Becomes Unavailable in Windows NT 4.0

ID: Q240089

The information in this article applies to:

Microsoft Windows NT Server version 4.0

SYMPTOMS

Some Routing and Remote Access Services (RRAS) ports become unavailable when a RAS client disconnects from a RAS connection, and cause an Event ID 20073 message.

CAUSE

When a RAS client disconnects a RAS connection, a port status mismatch may occur between Rasman.exe and Rassrv.exe. When this mismatch occurs, the port event handler is not called and the port is not reinitialized. The port then becomes unavailable.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual software update. For information on obtaining the latest service pack, please go to:

http://www.microsoft.com/windows/servicepacks/

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

For information on obtaining the individual software update, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. This problem was first corrected in Windows NT 4.0 Service Pack 6.

Additional query words:

Keywords : kbbug4.00 kbfix4.00 NT4SP6Fix
Version : winnt:4.0
Platform : winnt
Issue type : kbbug