Stop 0x0000000A with HP Netserver and HP 10/100 Ethernet Adapter

• Microsoft Windows NT Workstation version 4.0
• Microsoft Windows NT Server version 4.0
• Microsoft Windows NT Server, Enterprise Edition version 4.0

SYMPTOMS

When you use an Hewlett-Packard (HP) 10/100TX PCI ethernet adapter in conjunction with the Hptxnt.sys driver on your Hewlett-Packard NetServer-based computer running Windows NT 4.0 with Service Pack 3, you may receive a STOP error message similar to the message listed below on a blue screen:

STOP 0x0000000A (0x24100104, 0x00000002, 0x00000000, 0xf236a279) IRQ_NOTLESS_OR_EQUAL

CAUSE

This issue can occur because there is a conflict between the updated drivers included with Windows NT 4.0 Service Pack 3 and the Network Driver Interface Specification (NDIS) network adapter driver supplied by HP.

RESOLUTION

To correct this issue, install the latest Ndis.sys and Hptxnt.sys drivers from HP. You may want to contact Hewlett-Packard Technical Support for updated versions of these files at (650)-857-1501 or visit their Web site at:

http://www.hp.com/ghp/services.html

MORE INFORMATION

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words:

Keywords : kb3rdparty kbhw kbnetwork ntstop
Version : winnt:4.0
Platform : winnt
Issue type : kbprb